Refund Policy

Returns are an integral part of the online shopping experience, and at Mamzoo Store, we strive to make the process transparent and straightforward.

Eligibility Criteria

To qualify for a return, the item must be in its original condition, unworn or unused, with tags and packaging intact. A valid proof of purchase is required, such as the receipt.

Initiating a Return

Contact us at mamzoomailsl@outlook.com to start the return process. It's crucial to reach out before sending the item back. Failure to do so may result in the rejection of your return.

Return Process

Upon acceptance of your return request, we will provide a return shipping label and detailed instructions on packaging and sending your package.

Damages and Issues

Inspect your order upon receipt. If you discover any defects, damages, or receive the wrong item, contact us immediately. We'll assess the issue and take appropriate actions to make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases are non-returnable.

Exceptions

Exceptions may apply in specific cases, and we're here to address your concerns. Feel free to reach out with any questions about your particular item.

Sale Items and Gift Cards

NOTE: \Please note that we do not accept returns for sale items or gift cards. All sales on these items are final.

Conclusion

Our 30-day return policy aims to ensure your satisfaction with every purchase. By adhering to these guidelines, we strive to provide a seamless return experience.

FAQs

  1. Can I return an item after 30 days?

    • Unfortunately, we only accept returns within the stipulated 30-day period.

  2. Are sale items refundable?

    • No, all sale items are final and not eligible for return.

  3. How do I initiate a return?

  4. Can I return personalized items?

    • Custom or personalized items are generally non-returnable.

  5. What if I receive a damaged item?

    • Contact us immediately with details and pictures of the damaged item for assistance.

Refunds & Exchanges

To start the process, please send us an email with the following information:

  • Your name
  • Order number
  • The issue (faulty product, wrong size)
  • What you'd like (exchange or refund
Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.

Contact Us

If you have any questions, please don't hesitate to contact us.